FAQ
Your Comprehensive FAQ Guide
LGA Concierge & Chauffeurs specializes in a wide range of high-end transportation services. Our offerings include luxury airport transfers with both regular and Meet & Greet options, daily chauffeur services for flexible, on-demand transport, comprehensive tours and trips across the UK, specialized tours around London and other major UK cities, and close protection services for enhanced security needs. Each service is tailored to provide luxury, comfort, and the highest levels of professionalism and discretion.
Booking with us is simple and convenient. You can make a reservation through our website, via email, or over the phone. Our user-friendly online booking system allows you to select your service, specify your requirements, and confirm your reservation in just a few clicks. For personalized bookings or special requests, our dedicated customer service team is available 24/7 to assist you and ensure your arrangements are tailored precisely to your needs.
Yes, absolutely. The safety and privacy of our clients are paramount. All our chauffeurs undergo rigorous training in defensive driving, safety protocols, and discretion. They are adept at navigating various routes efficiently while ensuring the highest safety standards. Additionally, our chauffeurs are trained to maintain the strictest levels of confidentiality, ensuring a private and secure experience for every passenger.
We pride ourselves on our ability to accommodate special requests and custom itineraries. Whether it's arranging a specific route, making stops at particular locations, or ensuring your vehicle is equipped with particular amenities, our team is dedicated to fulfilling your specific requirements. We encourage clients to discuss their needs with us during the booking process so we can provide a service that is as personalized as possible.
We understand that plans can change, and we strive to be as flexible as possible. Our cancellation and change policy is designed to provide our clients with peace of mind. Clients can cancel or modify their booking up to a certain time before the scheduled service without incurring any fees. For specific details on the timeframe and any potential charges, please refer to our terms and conditions or contact our customer service team.
Our fleet boasts a range of luxury vehicles to suit various preferences and needs. This includes the elegant Mercedes E-Class, ideal for business travel; the luxurious Mercedes S-Class for premium comfort; the spacious Mercedes V-Class for group travel; the versatile and stylish Range Rover; and the epitome of luxury, the Rolls Royce Ghost and Cullinan. Each vehicle is maintained to the highest standards, ensuring a safe, comfortable, and stylish journey.
Yes, we provide specialized transportation services for all kinds of special events, including weddings, corporate events, VIP gatherings, and more. Our fleet of luxury vehicles and professional chauffeurs can add a touch of elegance and sophistication to any event. We can also tailor our services to meet specific event requirements, ensuring that your special occasion is both memorable and seamless.
Our standard services include luggage handling as per the capacity of each vehicle. There should be no additional charges for luggage that fits within these limits. However, for special equipment or excess luggage that requires additional arrangements, please inform us at the time of booking. We will do our best to accommodate your needs, and if there are any additional charges, we will communicate them clearly and upfront.