Terms & Conditions

1. The terms & conditions apply to all booking Which are made through the LGA London Ltd directly via Telephone and or Email.
2. The sending or making of a booking request does not confirm a booking and in no way LGA

London Ltd obligates contractually or otherwise until LGA London Ltd confirms a booking in writing, via email or other.

1. Any changes to the booking must be notified to LGA London Ltd as soon as possible, as it is possible that your booking will be cancelled LGA London Ltd at point of pickup should it then interfere with other bookings.
2. We employ drivers who are self-employed, fully insured (with hire & reward insurance) Public Carriage Office registered plus personally responsible for all goods & persons carried, therefore LGA London Ltd will still be responsible for the entire journey taken and will handle any claims raised by passengers and ensure that it is dealt with effectively. All such claims will be settled by the self employed drivers’ insurance company.
3. LGA London Ltd does not accept any liability for late vehicles either at a pickup point or destination, or for any unforeseen event, therefore it is your responsibility to ensure that you allow enough time when booking to allow for any unforeseen event and to meet any personal or business timetables.
4. For airport Pick-ups we allow 45 minutes free waiting time and this will begin once the flight has landed, after the 45 minutes a waiting time charge will begin which is £0.30 pence per minute. For all other non-airport pickup journeys we allow 10 minutes free waiting from the time the journey is booked and after the 10 minutes the driver will begin charging waiting time at £0.50 pence per minute.

Confirmation of bookings

1. For credit card payments: LGA London Ltd will issue a confirmation of booking subject to time availability via email or other. However LGA London Ltd reserve the right to cancel a booking without notice & without prejudice should the credit card company refuse payment. In the unlikely event that this happens LGA London Ltd procedure is to issue an email notifying you of the situation & informing you that you booking is cancelled.
2. For cash payments & payments made by UK Cheque & cheque card: LGA London Ltd will notify you upon receipt of your booking request (by return email or other) that your booking has been accepted and confirmed.

Payments

1. Except of inbound journeys from airports that must be paid by credit/Debit card in advance we accept payment for all other journeys by cash, bank transfers, Debit card or Credit card.
2. Cash and Card payments are made directly to the driver who will issue a receipt at point of payment which will be at the end of the contracted journey.
3. Credit card payments is subject to an additional fee charges of 5%.
4. Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked, the driver will charge any differences which should be made in cash/Debit Card (pounds sterling) after receiving a quote for any differences from the control centre.
5. Where the journey is a shorter distance than that booked a refund will not be made (either in full or in part) as you have not informed us of any change/s and are in breach of the contracted journey. Please see cancellations & refunds.

Refunds & Cancellations

In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at driver’s discretion (after notifying the operator) to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, Administration Fee or Card Costs.

Where the drivers decides to wait more than 15 minutes from the Agreed Time – or more than 30 minutes if the pick-up point is an airport then You may be subject to additional charges by driver in respect of any additional waiting time and/or parking charges and will be required to make the additional payments directly to the booking office

Refunds & Cancellations – Credit cards:

In the event that an error occurs in your charging that should resulted in you being overcharged, or

you feel you should receive a refund for any reason please contact us as soon as possible.

Any journey may be cancelled up to the time a job has been dispatched. In which case a full refund

will be made less a Ten pound cancellation free.

Where a job is cancelled on arrival, or the driver is on route to you no refund will be made.

In the event that LGA London Ltd should be in breach of any contracted journey a full refund will be

made without any cancellation free or other.

All refunds will be re-credited to you credit card but under no circumstance will a refund be made in

any other way when payment is received by credit card.

Please Note:

Refunds should register on your account within 72 hours, in the event that it doesn’t please contact us

again and we will chase it up for you.

Refunds – Cash & UK Cheque:

In the event that a driver overcharges you or you feel that you should receive a refund for any reason

please contact us as soon as possible and we will look into the matter for you. If a driver has

overcharged or a refund is found to be appropriate a refund will be made in pound sterling by UK

cheque and posted to you anywhere in the world.

Multi drops or pickups

For Multi drops & pickups will require a quote directly from the control centre.

When these quote are made they allow ten minutes waiting time at each pickup point or destination,

however; should a vehicle be kept waiting at any such point in excess of fifteen minutes the driver will

make a cash charge for the difference.

Miscellaneous

1. It is your responsibility to have read and understood LGA London Ltd terms & conditions, & privacy

policies prior to ordering a vehicle.

Ordering a vehicle confirms acceptance of our terms & conditions, & privacy policies without

reservation.

In all cases the Laws of England & Wales shall apply. All personal data is protected by the Data

Protection Act & UK statutory rights apply. All rights reserved.

LGA London Ltd

Suite M24A

Unimix House

Abbey Road

London

NW107TR